Complaint Policy

COMPLAINT POLICY

At GSMR, we are committed to ensuring that all certification activities are conducted fairly, impartially, and transparently. We value feedback and take all complaints seriously.

What can be reported?

You can file a complaint regarding:

Certification processes or decisions
The conduct of GSMR staff, examiners, or certified individuals
Violations of the GSMR Code of Ethics
Misuse of the GSMR certification mark or title
Breaches of impartiality or confidentiality

Complaint Process:

Complaints must be submitted in writing to complaints@gsmr.org.
Each complaint is reviewed objectively by staff independent of the issue.
Complaints are forwarded to the Compliance Committee, which operates independently of those involved in the original decision.
The individuals reviewing the appeals are not part of the original decision-making team.
Complainants receive acknowledgment of receipt and are informed of the resolution within 30 business days.
Confidentiality is maintained throughout the process.

GSMR ensures that no person is disadvantaged for raising a genuine concern.